Privacy Policy
Effective date: 1 July 2026
Mould Stoppers Australia respects your privacy and is committed to protecting personal information collected in the course of providing mould cleaning, mould remediation, water damage restoration, inspection and related services.
This Privacy Policy applies to information collected through our websites, online forms, email, telephone, project records and other interactions with Mould Stoppers Australia. It explains how we collect, use, store and disclose personal and project information when you contact us, request a quote, engage our services or otherwise interact with our business.
1. Information We Collect
Depending on the nature of the service requested, particularly for mould investigation, indoor environmental assessment, remediation, water damage restoration or insurance-related projects, we may also collect more detailed project information, including:
Information about reported occupant concerns or symptoms where voluntarily provided and relevant to the assessment.
Health-related information voluntarily provided by a client or occupant where relevant to the purpose of an investigation or service.
Responses provided through occupant questionnaires or environmental assessment forms.
Laboratory, sampling and analytical results relating to the property or investigation.
Insurance claim details, insurer or loss-adjuster information and claim-related correspondence.
Information provided by property managers, insurers, builders, consultants, laboratories or other third parties involved in a project.
Building history, moisture events, previous remediation or restoration works and other information relevant to assessing the property.
We will only collect sensitive or project-specific information where it is reasonably necessary for the service being provided, or where it has been voluntarily supplied to us for that purpose.
2. Photographs, Videos and Project Images
Photographs, videos, thermal images and other visual documentation may be taken before, during and after an inspection, cleaning, mould remediation, water damage restoration or other project.
These images may be used for purposes including:
Assessing and documenting site conditions.
Preparing quotations and reports.
Recording the scope and progress of works.
Documenting completed services.
Quality assurance and internal business records.
Staff training and operational improvement.
Responding to insurance, warranty or dispute-related matters where relevant.
Maintaining records of the services provided.
Where reasonably practicable, we will take reasonable steps to avoid unnecessarily capturing people, personal documents, private information or unrelated personal belongings.
Project photographs and recordings may be retained as part of the relevant job record.
3. Use of Images for Marketing and Educational Purposes
Mould Stoppers Australia may use de-identified project photographs or videos for marketing, promotional or educational purposes, including on our websites, social media platforms, printed material, advertisements or other business communications, where the client, occupants and property cannot reasonably be identified.
Where images are used for these purposes, we will take reasonable steps to remove or obscure identifying information, including identifiable people, personal documents, address details, vehicle registration details and other private information.
Where an image could reasonably identify a client, occupant or property, separate consent will be obtained before the image is used publicly for marketing or promotional purposes.
Consent to marketing use is optional and is not a condition of receiving services from Mould Stoppers Australia.
A client may request that project images not be used for future marketing purposes by contacting us in writing. Where reasonably practicable, we will honour that request in relation to future use.
4. How We Use Personal Information
We may use personal and project information to:
Respond to enquiries and provide quotations.
Arrange and carry out inspections and services.
Communicate with clients regarding appointments, projects and completed works.
Prepare reports, invoices and other service documentation.
Maintain accurate business and project records.
Process payments.
Improve our services and business operations.
Meet legal, regulatory, insurance and accounting obligations.
Protect our legal rights and respond to complaints or disputes.
Send information relevant to services you have requested or, where permitted, information about our services.
Where health-related or other sensitive information is provided to us, we will use it only for purposes reasonably connected with the relevant assessment, investigation or service, or as otherwise permitted or required by law. We will not sell personal information to third parties.
5. Disclosure of Information
We may disclose personal or project information where reasonably necessary to operate our business or provide our services.
This may include disclosure to:
Employees, contractors or service providers involved in providing services to you.
Professional advisers, insurers, accountants or legal representatives.
Payment processors and accounting or business software providers.
Government authorities, regulators or other parties where required or authorised by law.
Other parties where disclosure is reasonably necessary to protect our legal rights or respond to a dispute or claim.
We take reasonable steps to ensure that third parties handling personal information on our behalf are only provided with information reasonably necessary for the relevant purpose.
6. Storage and Security of Information
Mould Stoppers Australia takes reasonable steps to protect personal and project information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using business software, cloud-based services, email systems, accounting platforms and other service providers used in the ordinary operation of our business.
While we take reasonable steps to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.
7. Website and Online Enquiries
When you visit our websites or submit an online enquiry, we may collect information you voluntarily provide, such as your name, contact details and details of your enquiry.
Our websites and online services may also collect limited technical information, such as browser type, device information, IP address or website usage information, including through cookies or similar technologies.
This information may be used to operate and improve our websites and services.
8. Accessing or Correcting Your Personal Information
You may request access to personal information that we hold about you and request that incorrect information be corrected.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to or correcting personal information.
9. Requests Regarding Project Images
If you have concerns about photographs, videos or other project images held by Mould Stoppers Australia, including concerns regarding their future use for marketing purposes, please contact us in writing.
Where reasonably practicable, we will consider requests relating to the removal or discontinuation of future use of images. Please note that we may need to retain certain project documentation where reasonably necessary for business records, insurance, legal, warranty or dispute-related purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.
The most current version will be made available through our website or upon request.
11. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way Mould Stoppers Australia handles personal information, please contact us:
Mould Stoppers Australia
PO Box 20, Rural View QLD 4740
Phone: 1300 468 668
Email: admin@mouldstoppers.com.au
We will take reasonable steps to investigate and respond to privacy concerns within a reasonable timeframe.